Instructions for booking and paying for tennis courts and flodlights at The Avenue

Important points to remember.

• Courts are booked via your online login and the member booking the court pays the full court fee.
  You will need to have funds on your online account to book courts.
• All tennis courts will be charged at £2 for every 30 minutes booked.
  30 minutes £2.00
  60 minutes £4.00
  90 minutes £6.00
  120 minutes £8.00
• The booking fee is refunded to the member that paid the court booking fee when the booker or one of the named players on the booking fobs through the gate. Please note: All members are still expected to fob in.
• The refund is time sensitive and limited to fobbing though the gate during the 15-minute access period before the booking and 15 minutes into first bookable time slot only, if the booker or one of the named players on the booking have not fobbed through the gate during this 30-minute period the courts are released for rebooking and the booking fee is forfeited by the member.
• If you need to make changes to the start or finish time of your tennis court booking, in order for the full refund process to be activated when you fob through the gate, you will need to cancel your whole booking and start again, courts added either side of an existing booking are treated as new separate bookings and will not
  activate the full refund process.
• Cancellation rules: The court booking can be cancelled by members at any time in the 7 days before the booking and up to one hour before the booking slot for a full refund, If a court is cancelled within one hour of the start of the court booking the member forfeits the court fee.
• You can top up your account via PayPal in your online booking area or by bacs to:
  The Avenue Lawn Tennis Squash & Fitness Club
  Acc number 00010117
  Sort code 30-93-97
  Please use your surname and online User Id as a reference.
  Please note: Top ups via PayPal hit your account immediately, top ups via bacs are subject to a delay due to bank account reconciliation.

Booking and paying for Floodlights

The floodlights are now bookable on your day of play from your pc, tablet or mobile device at home or from your mobile device when at the club.

How does the system work?

Log in and book your court in the normal way.

Reminder, you need to have funds on your account to pay for floodlights. You can top up your account via PayPal when logged in to your online booking account or by contacting the office.

If your booking a court on the same day that you wish to activate the lights the confirmation box below will come up immediately, if your court booking is at another time in the next 7 days you will need to log in on the day that you are playing to activate the lights.

Log into the online booking system, go to ‘My bookings’ select the booking you wish to add the lights for and you will see that a ‘Manage lights’ function has been added, click on ‘Manage lights’ (Note: the ‘Manage lights’ button only appears in the first 30 minute time slot that you have booked)

This will then bring up the green floodlight control box below:

Choose your start time, then the duration you would like the floodlights to be on for.
Lights can be purchased for a minimum of 10 minutes then at increments of 5 minutes up to 2 hours.

Click the blue buy button, the confirmation box below will appear with ‘the lights on until time’ as shown below. The lights will then come on at the booked time.

Important points to remember:

1. Floodlight bulbs are very fragile and expensive! if do not purchase enough time and the lights go out before you finish play, the lights cannot be reactivated for a period of 15 minutes to protect the bulbs. So please ensure that you purchase enough floodlight time, refunds however will not be given if you finish playing before the end of your court time.
2. We are advising members to not book their lights too far in advance on the day if the weather looks like it may change. The system is not set to give an automatic refund of the lights fee if the courts are cancelled.
3. Any member named on a booking can purchase the lights for that session by logging into their account and following the steps above.
4. If you have The Avenue website and Booking system bookmarked on your pc or mobile device, the court management box with the four blue tabs as shown above may be truncated and the cancel button may not be visible, you will need to refresh the page or clear your browsing history, the cancel button will then reappear.
5. Lights payments that you have made can be found by going to ‘My Transactions’ (see below) when logged into the online booking system, useful to know if you need to divide a lights payment between members after play. Please note, it is the members responsibility to collect floodlight payments from their opponents if you are sharing the fee, the office will not be adjusting floodlight payments between members accounts.