Instructions for booking and paying for tennis courts and flodlights at The Avenue
Last Update: 13/11/2024
Bookable times (all subject to weather conditions permitting play)
The Clay & Artificial Grass Courts are bookable from 8am – 9.30pm Monday – Sunday.
The Grass Courts are bookable during the summer only from 11am – Dusk Monday – Sunday.
How to book
- From the Court Bookings Menu select Online Bookings
- Log in to your membership account, with your Avenue User ID:
At your first log in please use the word password, as your password, you will then be prompted to change it to one of your choice. - Select ‘Top up credit’ to top up your account to book tennis courts.
All tennis courts are subject to a £2 charge for every 30 minutes booked. The maximum court bookable time is 120 minutes. - To book a court first select your preferred surface.
Choose from:
Grass Courts Numbered 1-10 Summer only – Only available to Combined, U25 Combined & Full Tennis Members and to Juniors only during the times specified in the Tennis Bylaws .
All Hard Courts: Clay Courts are numbered 11-14 Artificial Grass Courts are numbered 15-17 – Available to all tennis members adult & junior. - NEW; Select the time you would like to start play, at this point the system brings up a screen and you will be able to select a court for 30, 60, 90 or 120 minutes subject to availability. Select your preferred length of time.
Click ‘confirm’, your court is now booked and a confirmation email will be sent to you. The booker is ‘Player 1’ - At this point you will be able to add up to 3 opponents ‘Players 2, 3 and 4’
How to add another member or guest to your booking
- When you have booked your court you can add another member/s or guest (fee payable for guest) to your booking, either click on your first bookable court time in the grid or retrieve your booking in the ‘my bookings tab’
- Clicking on the slot will bring up a membership list, start typing the name of the member you wish to add, select the member and save, continue of you wish to add up to three players.
- Important: You will only be able to book and add members to grass court bookings that are eligible to play on the grass.
- Only the booker ‘Player 1’ can add or remove another player/s
- If you are playing singles you can add 1 player, if you are playing doubles you can add up to 3 other players.
- A confirmation email is sent to both player one and any other player named on the booking.
To add a guest to your booking, type guest and select adult or junior guest from the membership list and save, the guest fee is taken from your fob account. Adult guests are charged at £5 per visit, Junior guests at £3 per visit. No person may be admitted as a playing visitor on more than three occasions in any calendar year.
Please note: To access the club members are required to have their door entry fobs with them at all times, it is your responsibility to ensure that you have your fob with you to access the club and its facilities. In future we will no longer be making refunds for a booking where a member has forgotten their fob, it is the individual member’s responsibility to reimburse their opponent if a guest fee or additional booking fee has been incurred in such circumstances.
All court booking refund requests must be submitted to the office via the dedicated email address: refunds@avenueltsc.co.uk within 7 days of the court booking, we will then investigate and honour any reasonable requests within 7 days of receipt. Requests over the phone or in person will not be accepted.
Important points to remember.
- Courts are booked via your online login and the member booking the court pays the full court fee.
You will need to have funds on your online account to book courts. - All tennis courts will be charged at £2 for every 30 minutes booked.
30 minutes £2.00
60 minutes £4.00
90 minutes £6.00
120 minutes £8.00 - The booking fee is refunded to the member that paid the court booking fee when the booker or one of the named players on the booking fobs through the gate. Please note: All members are still expected to fob in.
- The refund is time sensitive and activated by fobbing though the gate from 15-minutes before your booking and during the booked period, if the booker or one of the named players on the booking have not fobbed through the gate during this time the booking fee is forfeited by the member.
- If you need to make changes to the start or finish time of your tennis court booking, in order for the full refund process to be activated when you fob through the gate, you will need to cancel your booking and start again, please do not add a court either side of an existing booking as these are treated as new separate
bookings and will not activate the full refund process. - Cancellation rules: The court booking can be cancelled by members at any time in the 7 days before the booking and up to one hour before the booking slot for a full refund, If a court is cancelled within one hour of the start of the court booking the member forfeits the court fee.
- You can top up your account via PayPal in your online booking area, in the office or bar by card.
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Booking and paying for Floodlights
The floodlights are now bookable on the day of your booking from your pc, tablet or mobile device at home or from your mobile device when at the club.
How does the system work?
Log in and book your court in the normal way.
Reminder, you need to have funds on your account to pay for floodlights. You can top up your account via PayPal when logged in to your online booking account or by contacting the office.
If your booking a court on the same day that you wish to activate the lights the floodlight confirmation box below will come up immediately, if your court booking is at another time in the next 7 days you will need to log in on the day that you are playing to activate the lights.
Log into the online booking system, go to ‘My bookings’ select the booking you wish to add the lights for and you will see that a ‘Manage lights’ function has been added, click on ‘Manage lights’ (Note: the ‘Manage lights’ function only appears on the day of your booking)
Choose the start time, then the duration that you would like the floodlights on for. Lights can be purchased for a minimum of 10 minutes then at increments of 5 minutes up to 2 hours.Remove pictures and associated text.
Important points to remember:
- We are advising members to not book their lights too far in advance on the day if the weather looks like it may change. The system is not set to give an automatic refund of the lights fee if the courts are cancelled.
- Any member named on a booking can purchase the lights for that session by logging into their account and following the steps above.
- If you have The Avenue website and Booking system bookmarked on your pc or mobile device, the court management box with the four blue tabs as shown above may be truncated and the cancel button may not be visible, you will need to refresh the page or clear your browsing history, the cancel button will then reappear.
- Lights payments that you have made can be found by going to ‘My Transactions’ (see below) when logged into the online booking system, useful to know if you need to divide a lights payment between members after play. Please note, it is the members responsibility to collect floodlight payments from their opponents if you are sharing the fee, the office will not be adjusting floodlight payments between members accounts.
Club Mix In Sessions for Members
Tuesday Mix in session 1 4.30-8.30pm Summer – grass courts. Winter – hard courts
Thursday Ladies Mix in 9.30-11am All year round – hard courts
Thursday Mix in session 1 4.30-8.30pm Summer – grass courts. Winter – hard courts
Friday Mix in session 1 09.00-12.00pm All year round – hard courts
Saturday Mix in session 1 1.00 – 4.30pm Summer – grass courts. Winter – hard courts
Sunday Mix in session 1 1.00 – 4.30pm Alternate Sundays Summer – grass courts. Winter – hard
courts
Please note: To join mix – in play on the grass courts you must be a Combined, U25 Combined or Full Tennis
member.
Please contact us to find out more about what the club has to offer and our membership packages, visits to the club are welcomed by appointment please call the club office to make an appointment.
023 9248 2750
The Avenue LTS&FC, Southleigh Rd, Havant, PO9 2RS
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Office Opening Hours
Monday - Saturday 08:30am - 12:30pm
